Terms & Conditions / Exclusions / Add-Ons
TERM & CONDITIONS
The rules and regulations provided here are applicable to all visitors who are visiting the site https://www.paavanyatrra.com/. While accessing the site you have accepted the rules and regulations of the company Paavan Yatrra has the right to change the rules & regulations from time to time. If the company finds any one violating the rules and regulations then the company has the right to seek all remedies applied according to the law. These rules and regulations are applicable to the visitors visiting at present and in future.
The company reserves the right to terminate services of anyone who purchased service for their unlawful attitude.
Legal Disclaimer :
Paavan Yatrra carries the copyright and other intellectual property law of all the information that is available on the website. The information is not authorized to use for any other purposes. Without prior information from digitalkaashi.com visitors are not allowed to modify, distribute, publish, transfer, sell or transmit any material from the site. Anyone found violating the law will be punished as per the intellectual property law. All information published on the site is subject to Indian Law. Users when accessing the site are governed by law applicable from centre, state and local law.
Guidelines
❖ We advise our passengers to keep one additional day at hand at the end of the tour, over & above the yatra period, to avoid missing their return flights in case they get stuck at any of the destinations due to bad weather or force majeure reasons.
❖ Paavanyatrra reserves the right to cancel passengers, who are unruly, abusive, intoxicated, sick, mentally unfit or anyone else whom we deem to be unsafe to fly. No refund shall be done to such passenger(s).
CARRIAGE BY AIR ACT, 1972
The carriage is subject to The Aviation Company’s Services regulations relating to the conditions of Non- International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the carriage which is non-international. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.
Our Heli-Tours are not available for the following VIP’s:
❖Speaker Lok Sabha
❖ Dy. Chairperson Rajya Sabha
❖ Central Ministers of Cabinet Rank
❖ C J I Supreme Court
❖ Governors of State
❖ Chief Ministers of State
❖ State Ministers of Cabinet Rank
❖ SPG Protectees – Z category only.
RESCHEDULING OF BOOKING
❖Rescheduling your booking to any future or prior travel date, will be done subject to availability, and on payment of 10% of the total tour cost. This will be permitted only if informed at least 07 days before the arrival date.
❖ In case rescheduling is requested less than 07 days prior to the travel date, then the booking would be treated as cancelled, & a fresh booking will be given subject to availability, after the levy of applicable cancellation charges.
FORCE MAJEURE & BAD WEATHER REFUNDS: Basis of Refund*
❖ Tour Cost: The refundable amount of each uncovered Dham will be as mentioned below:
❖ Kharsali/Yamunotri: 20% tour cost minus INR 30,000 towards Flight preparation charges.
❖ Jhalla/Gangotri: 25% tour cost minus INR 30,000 towards flight preparation charges.
❖ Sersi/Kedarnath: 25% tour cost minus INR 30,000 towards Flight preparation charges.
❖ Badrinath: 30% tour cost minus INR 30,000 towards Flight preparation charges.
❖ Full tour cancellation: Full refund minus INR 30,000 towards flight preparation and retention charges.
Additional Services:
❖The cost of additional services provided at any Dham during the tour will be deducted over & above the refundable Tour Cost.
❖ Refunds against an unutilized service will not be done.
❖COVID-19 Lockdowns, or any National/State Emergency:
❖ In case passengers test COVID positive before the travel, or the Yatra gets called-off by the government, or any National or State emergency is imposed, there will be no refunds applicable.
❖ However, passengers will be provided a Credit Voucher by The Aviation Company against the advance paid, which will be valid for one year. It can be utilised against any of our helicopter tours or charter services by the passengers or any of their friends/relatives.
BAD WEATHER & FORCE MAJEURE POLICIES:
❖Where bad weather, technical snags, or any force majeure reason beyond Paavanyatrra Services’ control results in the cancellation of the flight or delay, Paavanyatrra Services will not be liable in any way for the cancelled or delayed flight. However, refunds will be given to clients as per our refunds policy. Any kind of inconvenience caused because of cancellation of flights is beyond the control of the operator. No compensation or reimbursement for accommodation, transportation, meals, or any other extra travel expenses done by the passengers shall be offered in the event of cancellation of a flight.
❖ In case tour departure does not take place from Dehradun on Day One due to above reasons, the tour will be considered as cancelled and full refund as per our policies will be made.
❖ However, in case the passengers would like to consider taking the tour on the next available date, a fresh booking can be made for the same. Our team will propose the available options to the passengers.
❖ The balance/unutilized amount against previous booking can be adjusted against the fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers.
❖ In case the tour departs from Dehradun as per schedule but gets disrupted, while the tour is ongoing, our team will propose the possible revised itinerary within the scheduled package days, but without any extension of days.
❖ Any extension, proposed by the passengers, in the package will only be considered at an extra cost and subject to operational viability.
❖ In case for 05 straight days flying does not take place, full refund as per our policies will be made to the passengers.
❖ New Chardham passenger(s) scheduled for departure from Dehradun on any respective travel date shall be our top priority, over the back-log passenger(s) of previous days(s).
❖ In case of passengers getting stuck at Kedarnath top due to bad weather or Force Majeure, the accommodation charges at Kedarnath will be borne by the client directly.
❖ Additional night halt charges will be payable by the passengers to hotels on direct payment basis if they get stuck for additional nights due to bad weather/force majeure reasons over and above the 5N/6D period.
❖If passengers require extra helicopter flying at the end of their tour, the same will be chargeable at INR 1,10,000/* Hr + UCADA royalty & landing charges + GST.
❖Helicopters may not fly to Harsil/Jhalla, in case of turbulent wind conditions – which is common in the Harsil valley after 1200 Hrs.
❖While the tour is ongoing, if any group demands to cancel their tour mid-way, the arrangement of transportation will be done by Paavanyatrra, however, cost for the same will be borne by the passengers on direct payment basis.
❖Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be done before the commencement of tour.
DISPUTES
❖Disputes as to legality, interpretation, application or performance of service or any of its terms and conditions shall be governed by the laws of Delhi Jurisdiction.
❖ Bookings will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party.
